Back to projects
    AI/MLSupport EngineeringAutomation

    AI-Powered Support Engineering

    Led the implementation of AI-driven support solutions at PubNub, focusing on data quality, integration with existing systems, and change management. This initiative transformed support operations by automating routine tasks and enabling engineers to focus on complex customer issues.

    Key outcomes

    • Automated ticket triage and categorization
    • Reduced response times through AI-powered suggestions
    • Improved data quality processes for ML training